Hawk Vision Pro FAQs | Delivery, Warranty & ANNKE Support

Hawk Vision Pro is a Sheffield-based ANNKE Authorised Sales Partner, supplying genuine ANNKE CCTV equipment and selected professional security products across the UK. These answers explain ordering, delivery, warranty and support. For technical questions, see our CCTV technical FAQs.

Telephone: 07438 509687 or 07498 981002

Do you deliver CCTV equipment throughout the UK?

Same-day local delivery: available for in-stock equipment in Sheffield, Manchester and nearby towns by prior arrangement. Contact us with your postcode, models and quantities so we can confirm your delivery slot before ordering.

UK next-working-day delivery: in-stock orders placed before 11am UK time can be dispatched using DPD Gold tracked next-working-day service where available. The delivery date is confirmed for the specific order and destination; weekends, bank holidays and remote-area services may differ. Delivery is free on orders of £100 or more and £5.99 below £100. If a parcel is lost in transit or does not reach you, contact us: we take responsibility for resolving the delivery issue rather than leaving you to deal with the carrier.

Do you offer same-day delivery in Sheffield or Manchester?

Yes, for in-stock equipment by prior arrangement. Send your postcode, product models and quantities so we can confirm the same-day delivery slot. Sheffield collection is available only by prior confirmed appointment.

Are your ANNKE products genuine?

Yes. We source genuine ANNKE products directly from ANNKE without an intermediary. Hawk Vision Pro is an ANNKE Authorised Sales Partner. Browse our ANNKE CCTV cameras and recorders or contact us with a model number if you need help finding a product.

What warranty do I receive?

Two-year replacement warranty from HawkVision Pro: if a product you buy from us develops a fault within two years of purchase, we will replace it without excuses, including after installation. Keep the purchase invoice emailed to you and contact us directly for replacement support. This is our faulty-product warranty; change-of-mind returns are covered separately by our returns policy. Your statutory consumer rights are not affected.

Can you help me choose a compatible camera or recorder?

Yes. Send us the camera and recorder model numbers, the number of channels required, the existing cable type and the features you need. We can help check whether you need a PoE NVR, non-PoE NVR, hybrid DVR, IP camera or analogue camera and whether the stated resolution and connection type are compatible.

What is the difference between an NVR and a DVR?

An NVR is normally used with IP cameras that send video over a network connection. A DVR is normally used with analogue cameras connected by coaxial cable. The exact recorder specification determines supported camera formats, resolutions and channel capacity.

What does PoE mean?

PoE means Power over Ethernet. A compatible PoE camera can receive electrical power and network data through one Ethernet cable. The camera, recorder or switch, cable length and PoE standard must all be suitable.

Can I view ANNKE cameras on my phone?

Many ANNKE cameras and recorders support remote viewing through an ANNKE application when the device and network are configured correctly. App compatibility and available functions depend on the exact model and current manufacturer software. See our ANNKE Vision setup guide.

How much CCTV storage do I need?

Storage depends on the number of cameras, resolution, frame rate, compression, bitrate, recording schedule and required retention period. A fixed number of days cannot be promised from drive capacity alone. Use a surveillance-rated hard drive and calculate storage for the actual system.

Are all ANNKE cameras suitable outdoors?

No. Weather protection varies by model. Check the individual product specification for its ingress-protection rating and installation requirements. Outdoor connectors and cable joints still need appropriate weather protection even when the camera body is weather-rated.

What information should I send when asking for help?

Include the exact model numbers, required quantity, current recorder or camera details, cable type, storage requirement and project deadline. Photographs of labels and existing connections can help. Use our contact page, email customer-service@hawkvisionpro.co.uk or WhatsApp 07438 509687. Do not send passwords or payment details.